Returns & Reprints Policy
At Print Japan, every order is custom-made for you. Because your business cards, flyers, banners, and other materials are printed to your specific design and cannot be resold, we handle returns differently from a standard online shop — but we stand fully behind the quality of our work.
Our Quality Guarantee
If your order arrives with any of the following problems, we will reprint it free of charge or issue a full refund:
- Printing defects — blurry print, incorrect colors that differ significantly from your approved proof, misaligned cutting, smudges, or scratches
- Wrong product — incorrect size, paper stock, finish, or quantity compared to your confirmed order
- Damage in transit — items that arrive bent, torn, water-damaged, or otherwise unusable
- Our mistake — any error on our side, including errors introduced after you approved your proof
In these cases, you choose: a free priority reprint (our default — we'll rush it) or a full refund to your original payment method.
How to Make a Claim
- 1
Contact us within 7 days of delivery — by WhatsApp (+81 80-9062-3586) or email (hello@print-japan.com), in English or Japanese.
- 2
Include your order number and photos of the issue (the affected items plus the shipping packaging, if damaged in transit).
- 3
We respond within 1 business day with a resolution. Approved reprints go into production immediately; refunds are processed within 5 business days of approval.
Please keep the affected items until your claim is resolved — in some cases we may arrange collection, but you will never pay return shipping for a defective or incorrect order.
What We Cannot Accept Returns For
Because all products are custom-manufactured to your order, we cannot offer returns or refunds for:
- Change of mind — after production has started (design changes, no longer needed, ordered too many)
- Errors in your approved artwork — typos, wrong dates, incorrect contact details, or low-resolution images that were present in the proof you approved. Please check your proof carefully; what you approve is what we print.
- Minor color variation — slight differences between screen colors (RGB) and printed colors (CMYK) are normal in professional printing and are not considered defects. If exact color matching is critical for your brand, ask us about a printed proof before full production.
- Delivery delays caused by events outside our control — (extreme weather, carrier disruptions) — though we will always work with you to find the fastest solution, especially for event deadlines.
Order Cancellations
Before proof approval
Free cancellation, full refund.
After proof approval but before printing begins
We'll refund everything except any design or prepress work already completed.
After printing begins
Cancellation is no longer possible, as your custom items are already in production.
If you spot a mistake in your artwork right after approving, contact us on WhatsApp immediately — if production hasn't started, we can usually still fix it at no charge.
Event & Trade Show Orders
We know that for trade shows and events, a late or defective order isn't just an inconvenience — it can mean an empty booth. For orders with a confirmed event date:
- Defect claims for event orders are treated as emergencies — contact us on WhatsApp the moment you discover an issue, even outside business hours, and we will do everything possible to reprint and deliver before your event.
- If we cannot deliver a usable replacement before your confirmed event date due to our error, you receive a full refund, no questions asked.
Contact Us
Print Japan (operated by MOCHIRON Co., Ltd.) — we answer in plain English, usually within a few hours on business days.
This policy does not limit your statutory rights under Japanese consumer protection law.